Each card in your Card History will have a card status. Each of the possible statuses is defined here:
Pending: The card has been created and is ready to be sent. When it shows it is pending, you have until 11:59 p.m. MST, to edit the card.**
Held: The card has an incorrect address or corrupt picture on the card. The held status allows you to correct the problem and continue sending the card. To see the exact reason it is held, you can hover over the "i" icon near the held status.
Fulfilled: The card has been printed, left our facility, and is on its way to the recipient.
**Heartfelt or Automated Sends
If your Heartfelt or Automated send has an immediate send date, you can make changes to your pending cards until 11:59 p.m. (MT). This card will be sent out of the home office the following business day.
If your Heartfelt or Automated send has an immediate send date but you press Ready to Send AFTER 11:59 p.m. (MT), then you will have until 11:59 p.m. (MT) the following day to make any changes. Your card will not be sent until the following day.
Ex: Jane Doe sent her card on 4/1 at 8 p.m. (MT). Jane made changes to her personalized card on 4/2 at 4 p.m. (MT). On 4/3 Jane's card was printed, stuffed, stamped, and sent to the post office to be delivered to her recipient.
If your Automated send is future dated, you can make changes to your pending cards until 11:59 p.m. (MT) on the day before the send date.
Updated: 9/14/2022