Promptings Pro App FAQs
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Written by Promptings
Updated over a week ago

Why can’t I upload a video into the Promptings Pro App?
You might need to toggle the Use Cellular Data button in My Profile/Settings to on.

When can I track the links that I share?
The only time a link is trackable is if the link is sent via SMS text or email. Links are not trackable if they are shared via social media. On the Feed tab, you can see who you sent links to and if the recipient has clicked on the link you sent.

Does it cost money to subscribe to the Promptings Pro App?
The Promptings Pro App is included with the monthly Affiliate Fee of $14.

If an Affiliate has an issue with the Promptings Pro App, who will they contact?
They can either contact the Promptings Customer Success team at (801) 463-3800 or by reporting a problem through the Promptings Pro App by going to My Profile > Settings > Support.

Is the Promptings Pro App for Customers and Affiliates?
The Promptings Pro App is a tool for Affiliates only.

Why am I forced to change the example message when sharing on social?
To ensure that Facebook does not mark the message as spam because multiple people are sharing the same content, you are required to make the post unique. The example message is there to help you write out what you want to say.

I deleted a reminder, but I want to put it back. How do I do that?
Find the notification in your feed that you originally set the reminder on, and swipe to set a new reminder.

How do I change the order of my tools?
On the home screen, tap the toggle button in the top right corner. From there, use the three lines to drag the tools into whatever order you would like them to be in.

When I share via email, it is not coming through my email, why?
You will need to edit the email settings on the desktop Promptings Pro App page.

How do you send a Free Card link from the Promptings Pro desktop?
Login to the desktop app and click on the Videos button. You will find several quick videos that you can send to people to teach them about SendOutCards. On each video page, the Send A Free Card button will allow the recipient to send a free card on your behalf.

How do I favorite a function so I can easily find it?
Anything can be added as a favorite if you tap the thumbs-up Favorite button while viewing a specific piece of content or tool with the Promptings Pro App.


Updated: 8/24/2022

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