February 2017

No incidents reported for this month.

January 2017

Thirdparty connectivity issues
This incident has been resolved.
Jan 27, 15:57-16:52 MST

December 2016

No incidents reported for this month.

November 2016

Site Navigation Problems
This incident has been resolved.
Nov 4, 14:04 - Nov 8, 08:26 MST
Site Outage
This incident has been resolved.
Nov 2, 08:26-08:35 MST

October 2016

Intermittent problems connecting to Revolution Office
Although our service provider for Revolution Office has not confirmed any changes, this problem appears to be resolved. There have been no additional reports since Sunday morning. We will close this incident but if you do have any additional problems please report it to support. Thank you!
Oct 23, 08:03 - Oct 24, 09:54 MST
Internet problems
We have not heard any additional reports for an extended period of time. In addition the extended DDoS attack has been reported as resolved by the company that was being targeted. We are marking this incident resolved. Please let us know if you have any additional problems.
Oct 21, 10:54-18:03 MST

September 2016

Intermittent site problems
This incident has been resolved.
Sep 23, 16:10-19:12 MST
Site outage
This incident has been resolved.
Sep 23, 08:41-10:15 MST
Brief Site Maintenance
This incident has been resolved.
Sep 12, 16:45 - Sep 13, 09:42 MST
Major Site Outage
This incident has been resolved.
Sep 2, 17:49-19:17 MST
Major Site Outage
Everything looks good and stable now. No known residual issues. Thank you for your patience. If you see any further issues please contact support.
Sep 1, 17:39-18:52 MST

August 2016

Canada Post Labor Disruption
We just got the good news. Canada post and the labor union have come to a resolution. All cards and shipments to Canada will resume normal operations.
Aug 26, 11:22 - Aug 30, 17:17 MST
Campaign Sending Delayed
This incident has been resolved.
Aug 29, 10:44-11:30 MST
Quick Support is currently off-line. The problem has been identified and is being worked on.
This issue has now been resolved. Thank you for your patience while waiting for this to be fixed. If you see any further issues please contact support.
Aug 25, 19:01 - Aug 26, 07:48 MST
Intermittent site problems
The problem was found. It was not related to yesterdays incidents. And we have taken steps to ensure this does not happen again. Thank you for your patience.
Aug 23, 11:58-12:24 MST
Full Site Outage
This incident has been resolved.
Aug 19, 16:35 - Aug 21, 07:42 MST
API not responding
This has now been resolved. Please contact support if you have any additional issues.
Aug 9, 12:56-13:00 MST

July 2016

[Scheduled] Site will be temporarily unavaible
The scheduled maintenance has been completed.
Jul 11, 23:00-23:43 MST
Canada Post Labor Disruption
This incident has been resolved.
Jul 7, 11:54 - Jul 11, 09:35 MST
Cards not being added to shopping cart correctly
This incident has been resolved.
Jun 15, 13:51 - Jul 1, 08:53 MST

June 2016

Some users on Mac OS X and using the Safari browser are reporting problems.
Very few people have reported issues with this. It seems that they are either successfully updating flash (and closing Safari and re-opening it) and that resolves the issue or they are using a different browser. We are marking this closed. If you have any additional problems please contact support.
Jun 8, 20:01 - Jun 13, 10:33 MST
Problems logging into mobile apps
The issue appears to be resolved completely. Let support know if you have any additional issues.
Jun 3, 13:00-13:48 MST

May 2016

Login not working correctly
The problem has been identified and resolved. Some unexpected server problems introduced the problem. These have been corrected. Thank you for your patience.
May 29, 21:50-22:21 MST
Site performance problems
The problems have been resolved. Thank you for your patience.
May 19, 09:21-10:01 MST
User reported issues with iOS and Android app catalog cards not being visible.
Everything is working correctly again.
May 19, 06:50-08:31 MST
[Scheduled] Scheduled Site Maintenance
The scheduled maintenance has been completed.
May 18, 23:00-23:12 MST
Campaign sending is delayed.
The campaign jobs are all caught up now. All processes are running normally again. We will continue to investigate the root cause of the issue.
May 12, 13:12-13:20 MST
Newest iOS app release (1.3.3) has a problem with card layouts
A new version of the iOS app (1.3.4) has been approved by Apple and released to the App Store. Please upgrade to resolve any issues you were having with layout orientations.
May 6, 15:45 - May 11, 19:45 MST

April 2016

Mobile apps not connecting to SendOutCards
The testing and reviews all look good. This problem is now resolved.
Apr 26, 11:02-12:30 MST
[Scheduled] Brief network outage between 10:30 AM and 11:30 AM MT
Thanks for your patience. This maintenance effort is now complete.
Apr 21, 10:55-11:32 MST
Reported issues with new fonts release and new releases of the iOS and Android app
Great news! All of these have been fixed. The website special characters now work as they did before. The iOS app has been submitted to apple for approval. And the android app has been submitted to Google Play for release to include the custom back panels. Enjoy!
Apr 14, 15:31 - Apr 15, 17:36 MST
Reported problem with apps not displaying some pages under "More" correctly
The problem has been resolved. Please contact support if you have any additional issues.
Apr 12, 18:54-19:18 MST
Site outage
Deployments completed. Fix seems to be working correctly.
Apr 4, 21:09-22:57 MST
Website Slowness
This incident has been resolved.
Apr 4, 16:34-17:30 MST

March 2016

[Scheduled] Scheduled Site Maintenance
The scheduled maintenance has been completed.
Mar 30, 23:30-23:39 MST